Introduction
Faith Measures Network Home Care Agency (“Faith Measures Network,” “we,” “us,” or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our home care services or visit our website.
Information We Collect
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact with you. We will not sell or rent this information to anyone.
We may collect the following types of information:
- Personal Information: Such as your name, address, email address, phone number.
- Health Information: If applicable, Including medical history, treatment plans, medications, and notes from healthcare professionals, necessary to provide our home care services.
- Payment Information: If applicable, we collect payment information to process billing and payments for our services.
Use of Information
We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your requests. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
We use the information we collect for the following purposes:
1. Services – To provide home care services and manage your healthcare needs. For example, information may be shared with members of our staff, your doctors, or health care facilities.
2. Payment – Faith Measures Network Homecare Agency is normally required to disclose your health information to: obtain prior approval from an insurer before providing services to you; bill and collect payment for the services we provided to you.
3. Operations – Faith Measures Network Homecare Agency may use or disclose your health information for quality improvement, staff evaluation, or other operational purposes. Your name and address may be used to send out satisfaction surveys, or we may call you to remind you that our staff will be visiting you. We have business associates such as accountants, consultants and attorneys that provide some services for us. We have a written contract with them that requires them to protect the privacy of your health information. Government surveyors may also have access to your health information when they are evaluating the quality of our services.
4. Health Related Benefits, Services and Treatment Alternatives – Faith Measures Network may use and disclose health information about you to contact you about other health related benefits, services or treatments that may be available to you. If you do not want to receive these communications, please notify Faith Measures Network in writing.
5. Individuals Involved in Your Care – Faith Measures Network may disclose health information about you to a family member, other relative, close friend or any other authorized representative identified by you if they are involved in your care or payments related to your care. We may disclose health information about you if they need to be notified of your location, general condition or death. Please advise us if there is someone living in your home, a close friend or a caregiver that you do not want us to share information with, or if you do not want us to leave any messages on your telephone answering machine.
6. Uses or Disclosures that Are Required or Permitted by Law – Faith Measures Network may use or disclose health information about you as necessary as required by law and for the following reasons: disaster relief efforts; public health activities to report, prevent or control diseases; research under certain limited circumstances; reporting of abuse, neglect or domestic violence; health oversight agencies, to Food and Drug Administration to monitor drugs/devices; to the police or law enforcement officials as required by law or in compliance with a court order or other process authorized by law, to units of the government with special functions, such as the U.S. Military or the U.S. Dept. of State, and to prevent a threat to public health or safety, funeral directors, coroners and medical examiners; organ donation; Workers’ Compensation to provide benefits for work-related injuries or illnesses.
7. Response to Your Inquiries and Information Requests – Faith Measures Network may use non-medical information you provide to us, such as address, phone number, and email address to respond to your information requests, to gather demographic information, to obtain website statistics, to provide you with updates related to our service offerings. We will not share or disclose this information for other purposes. Any changes to this policy will be posted promptly and conspicuously on our website.
Data Security Measures
We employ robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
These measures include:
- Secure storage systems with access controls
- Encryption of sensitive data
- Regular security assessments and updates
- Training of staff on data protection principles
Data Sharing
Phone numbers (personal information) collected for SMS consent will not be shared with third parties or affiliates for marketing purposes. We do not sell your personal information to third parties. However, we may share your information with:
- Authorized service providers who assist us in delivering our services (e.g., healthcare professionals)
- Legal or regulatory authorities if required by law or to protect our rights
- With your consent or as otherwise disclosed at the time of data collection
User Rights
You have the following rights regarding your personal information:
- The right to access and obtain a copy of your personal data
- The right to request correction of any inaccurate or incomplete data
- The right to request deletion of your personal data under certain circumstances
- The right to restrict or object to the processing of your data in certain situations
- The right to withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided below.
Contact Information
If you have any questions, concerns, or requests regarding your privacy or this privacy policy, please contact us at:
Faith Measures Network, LLC
21 South 11th Street #518, Philadelphia, PA 19107
info@faithmeasuresnetwork.com
215-268-6250
We will respond to your inquiry promptly and work to resolve any privacy concerns you may Have.
Changes to this Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal
requirements. Any updates will be posted on our website with an updated effective date. We
encourage you to review this policy periodically.
By using our services, you consent to the collection and use of your personal information as
outlined in this privacy policy.
Effective Date: July 7, 2024